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Effective: 10 July 2023  |  Licence number 36081363


Welcome to our website.

If you continue to browse and use this website (Site), you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Crittenden's relationship with you in the context of this website.

The term "Crittenden" or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms and conditions of use:

Intellectual Property

All content published and made available on our Site is the property of Crittenden and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Account Management

When you create an account on our Site, you agree to the following:

You are solely responsible for your account and the security and privacy of your account inclucing passwords or sensitive information attached to that account.

All personal information you provide to us through your account is up-to-date, accurate, truthful and you will update your personal information if it changes.

You will need to 'opt-in' and provide your credit card information for purchases online and your subscription as a Wine Alliance member.

Sale of Goods and Services

The following goods are available for sale on our Site:

  • Wine
  • Merchandise

The following services are available for sale on our Site:

  • Wine Tastings
  • Events
  • Experiences
  • Delivery

All information, descriptions or images we provide about our goods and services are as accurate as possible. However we are not legally bound by such information, descriptions or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order when it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Wines purchased from Crittenden are not for resale, and are for personal consumption only.

Third Party Goods and Services

Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

Wine Alliance Membership & Subscription

Wine Alliance memberships are ongoing until the point of cancellation by the member or Crittenden. Members may terminate their membership anytime after 12 months or a minimum purchase of two dozen wines.

Members can cancel their membership by notifying Crittenden by phone, email or by visiting the Wine Centre in person.

Members who wish to cancel their membership must do so before the the processing and dispatch of their upcoming delivery, as notified by Crittenden.

Members are liable to pay for their wine packs if already dispatched prior to the membership change or cancellation request.

No joining or annual fees apply to Wine Alliance membership.

Your membership of the Wine Alliance includes:

  • Free delivery on all wine purchases (Australia wide)
  • A subscription based agreement including either one of two options:
    • of two-dozen wines (one dozen twice per year) delivered to your home on a pre-determined schedule, with a 15% discount applied to all purchases, unless specified otherwise
    • of four-dozen wines (one dozen four times per year) delivered to your home on a pre-determined schedule, with a 20% discount applied to all purchases, unless specified otherwise
  • Invitations to exclusive member events
  • Telephone marketing and special offers
  • Unlimited and free tastings at the Crittenden Wine Centre
  • Special and exclusive wine offers and pre-release opportunities for new wines
  • One tasting per annum in our Private Tasting Room for you and 10 friends (value $250.00)

Wine Alliance selections will be processed and shipped automatically in your nominated delivery seasons. You will receive notifications of your upcoming wine delivery via email at least seven (7) days prior to your payment being processed. 

Crittenden reserves the right to:

  • Restrict the Wine Alliance discount on select products or events
  • Grant, refuse or cancel your membership
  • Amend product pricing
  • Vary terms and conditions of membership however, we will notify you directly of any change to our terms via email as provided by you on your membership form.

Other Crittenden Membership Options

Tasting Circle

Crittenden has a mailing list membership option titled the Tasting Circle which as a member entitles you to:

  • Early access to news, events and special offers 
  • Regular email newsletters

You can join the Tasting Circle via the website email form, found here.

Crittenden also has a tailored and targeted membership opportunity for people who do not wish to join the Wine Alliance, but request a high level of involvement than is available through the Tasting Circle.

You can unsubscribe from the Tasting Circle at any time by unsubscribing from our email marketing newsletters, emailing or via telephone (03) 5987 3800.

Inner Circle

You can join the Inner Circle by talking to our staff at the Wine Centre. Membership is created by discussing your interests and needs and we tailor this tier of membership to suit you and your wine preferences.

As a member of the Inner Circle, entitles you to:

  • Early access to news, events and special offers
  • Regular email newsletters
  • Telephone marketing and sales offers specific to you

You can unsubscribe from the Inner Circle at any time by unsubscribing from our email marketing newsletters, emailing or via telephone (03) 5987 3800.

Pricing and Payments

We accept the following payment methods on our Site:

  • Credit Card - American Express, Visa and Mastercard only
  • Gift Cards (using the gift card code provided)
  • Coupon Codes (using the coupon code relevant to a limited time promotional offer).

All prices are quoted in Australian Dollars (AUD) and include GST. 

Your credit card details are stored safely and securely as outlined in our Privacy Policy.

Gift Cards

We have Gift Cards available online in the following values:

  • $50.00
  • $100.00
  • $150.00
  • $200.00
  • $250.00

Your gift card will be emailed to you or you can pick up a hard copy gift card at the Wine Centre.

You can redeem your gift card at the Wine Centre or online. All Gift Cards will remain valid for three (3) years.

Gift Cards are not redeemable at other businesses located at the same physical address - Stillwater At Crittenden or Lakeside Villas.

Minimum Purchase

No minimum purchase is required for wine to be purchased online for delivery.

Age Requirements

You must be 18 years of age or older, to order or receive alcoholic beverages from Crittenden, as per the Victorian Liquor Control Reform Act 1998.

Wine is a Delicate Commodity

Wine is a perishable commodity.

Please keep it out of the sun if you nominate that Australia Post can leave it at your address. It is also easily able to be stolen and must be secure.

If you have nominated a place for Australia Post to leave the wine (Authority to Leave - an arrangement between you and Australia Post), responsibility for the wine becomes the responsibility of the purchaser. If the wine is damaged in transit, Crittenden will cover the cost to replace the wine. 

Shipping and Delivery

Due to the ever-changing nature of wine shipping laws, we may be unable to ship wines, directly or indirectly, to all states. If Crittenden is unable to ship directly to your state, we can arrange for the sale and shipment of our products through a third party.

Please note, when dealing through a third party, wine prices, discounts, and shipping costs may differ from those quoted by Crittenden online.

Australia Post is Crittenden's carrier of choice for deliveries Australia wide.

Please contact us to discuss shipping wine internationally, domestic rates do not apply.

You can also elect to pick up your items directly from our Wine Centre during opening hours.

Returns and Cancellations

We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement.

By law, we cannot accept returns of alcoholic beverages unless the product is damaged or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error.

Please send an email to to arrange for the return of a flawed or damaged product.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling.

If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the Wine Centre on (03) 5987 3800 for return instructions.

A 15 percent (15%) restocking fee will apply to all cancelled orders.

Wine Centre and Event Bookings

We recommend visitors to the Wine Centre book in advance either by phone (03) 5987 3800 or by using the online booking system provided by Obee.

If you arrive to the Wine Centre without a booking, we will do our best to accommodate you and your party however this can't be guaranteed, particularly on weekends and public holidays.

Please allow 45 minutes to one (1) hour to enjoy your wine tasting experience at Crittenden.

There is a small fee to taste. If you become a Wine Alliance member, no tasting fee will apply. Tasting flights are complimentary for existing Wine Alliance members.

For Private Tasting Room bookings, please call (03) 5987 3800 or email

The Private Tasting Room is available for up to 10 guests and your booking of this space includes a personalised and guided masterclass. This room can also be booked for corporate or team meetings or other specialised requirements. Please discuss your options with our Wine Centre team.

Consumer Protection Law

Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these terms and conditions of use will not limit your legal rights and remedies under that legislation.

These terms and conditions will be read subject to mandatory provisions of this legislation. If there is a conflict between these terms and conditions and that legislation, the mandatory provisions of the legislation will apply.

Links to Other Websites

Our Site contains links to third party websites or services we do not own or control.

We are not responsible for the content, policies, or practices of any third party website or service linked to our Site. It is your responsibility to read the terms and conditions of use and privacy policies of these third party websites before using these sites.

Limitation of Liability

Crittenden and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.


Except where prohibited by law, by using this Site you indemnify and hold harmless Crittenden and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these terms and conditions of use.

Applicable Law

These terms and conditions of use are governed by the laws of the State of Victoria, Australia.


If at any time any of the provisions set forth in these terms and conditions of use are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these terms and conditions of use. 

All other provisions will not be affected by the removal and the rest of these terms and conditions of use will still be considered valid.

Using Our Site

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Please refer to the effective date to understand when the last significant change was made to these terms of use.

Contact Details

Please get in contact if you have any questions or concerns. Our contact details are as follows:

Telephone - (03) 5987 3800

Email - or


Receive the latest news, special offers, event invitations and unexpected surprises as a member of the Crittenden Tasting Circle.


“Beautiful spot for wine tasting - and lovely wines. We had an excellent time with Ben who taught us a lot about their wines and made the experience fun. Great value getting the premium wine tasting selection.”

ANISHA, May 2022

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Open Daily 10:30am to 4:30pm